Pest Dominion Limited
These Terms and Conditions are established by Pest Dominion Limited, Slough, UK, to ensure the promotion of high standards of business conduct and ethics. Please carefully review the following terms, especially the limitations and exclusions of liability stated in paragraph 8.
**General Terms and Conditions for Contracts**
- **General Obligations**
1.1 In this agreement, “We,” “us,” or “our” refer to Pest Dominion Limited, Slough, UK, its employees, and subcontractors. “You” or “your” refers to the party identified in the attached service agreement. If you are purchasing the Services for personal use, you are a consumer; otherwise, you are a business. “Services” denote the pest control services agreed upon in the service agreement.
1.2 This agreement comprises the service agreement and these general terms and conditions. Any standard terms and conditions attached to or referred to in a purchase order do not govern this agreement.
1.3 You agree to:
– Provide access for our employees to carry out the Services at reasonable times.
– Furnish necessary facilities for the Services at the premises.
– Comply with our recommendations, particularly regarding hygiene and building proofing.
– Pay additional charges for missed appointments or failure to implement recommendations.
1.4 We will visit your premises as specified in the service agreement, provided charges are paid. Complaints must be reported within 30 days of the service visit.
1.5 Services will be provided in conformity with the agreement and with reasonable skill and care.
1.6 Only you and us have rights under this agreement unless a third party is explicitly identified.
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**Contacting Us**
Consumers can contact us at 01753 339941, Pest Dominion Limited, 11 Scholars Walk, Slough, SL3 8LY, or services@pestdominion.com. Businesses must communicate per paragraph 13.
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**Duration and Termination**
3.1 This agreement starts on the Commencement Date specified in the service agreement. For specific tasks (“Job”), it ends upon completion and payment. For Periodic Services, the agreement lasts one year (Minimum Period), continuing yearly unless terminated per 3.2 or 3.3.
3.2 After the Minimum Period, termination requires 3 months’ notice or immediate termination for specified reasons.
3.3 Termination is allowed for non-compliance within 7 days of a written request or insolvency.
3.4 Non-payment may lead to termination after a reminder per 5.7.
3.5 Consumers can terminate for specific reasons, subject to conditions.
3.6 Early termination requires compensation as per 3.6.
3.7 Non-compliance or non-payment allows us to invoice compensation.
3.8 Terminating a Job before completion incurs charges for completed work and associated costs.
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**Statutory Rights to Cancel (Consumer Only)**
4.1 Consumers may cancel within 14 days from the day of signing, provided Services haven’t commenced.
4.2 Cancelling during the Cooling-off Period incurs charges for services provided.
4.3 Cancellation requires completing the provided form and emailing or sending it to the specified address.
4.4 Sewer valves are not subject to any guarantee nor any direct or indirect damages liability accepted, manufacturers t&c’s apply.
4.5 Bird free gels are subject to manufacturers guarantee and terms and conditions.
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**Payments**
5.1 Total charges, VAT, are specified in the service agreement. Additional charges may apply under specific circumstances.
5.2 VAT rate changes will adjust the invoice.
5.3 Charges are based on agreed Services; reductions may not be pro rata.
5.4 Credit may apply for missed visits due to our fault and compliance with obligations.
5.5 Payment terms are quarterly for Periodic Services; Job payments are due upon completion.
5.6 Payment methods include direct debit, debit card, or bank transfer. Non-direct debit payments incur an administration fee.
5.7 Late payments risk suspension or termination; full payment is required to resume Services.
5.8 Debt collection incurs additional charges and interest.
5.9 Invoices require payment regardless of purchase order numbers.
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**Equipment Obligations**
6.1 Rental Equipment repairs are our responsibility, except for damages due to negligence or unauthorized tampering.
6.2 Lessees are liable for Rental Equipment damage or loss, excluding repairs specified in 6.1.
6.3 Access for inspection and recovery of Rental Equipment is required; lessees bear restoration costs.
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**Ownership and Risk in Goods Sold**
7.1 Ownership transfers upon full payment; Rental Equipment remains our property.
7.2 Lessees must keep, protect, and insure Goods until ownership.
7.3 Non-compliance allows us to reclaim Goods; refusal permits entry for retrieval.
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**Liability**
8.1 Exceptions to liability include personal injury, death, fraud, and acts or omissions excludable by law.
8.2 We do not accept liability for consequential damages, loss of profit, use, or business interruption.
8.3 Charges do not permit claims against our insurance, (our insurance policy terms and conditions apply, available of request) unless permitted by UK Law.
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**Events Outside Our Control**
9.1 Performance delays due to uncontrollable circumstances excuse obligations for the duration.
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**Assignment**
10.1 Assignment requires our written consent; we may assign the agreement.
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**Health and Safety**
11.1 Compliance with provided health and safety instructions is mandatory.
11.2 Hazards at premises must be disclosed.
11.3 Contamination details must be provided; refusal permits refusal of Services.
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**Variations**
12.1 Changes require written agreement and do not apply during termination.
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**Notices**
13.1 Written notices should be emailed or sent to the addresses provided.
13.2 Complaints can be addressed to info@pestdominion.com.
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**Severance**
14.1 Illegal or invalid terms do not affect the rest of the agreement.
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**Set Off**
15.1 Payment withholding is allowed for disputed amounts only.
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**Data Protection**
16.1 Personal information may be used for specified purposes.
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**Entire Agreement**
17.1 This document constitutes the entire agreement between parties.
17.2 No inconsistent statements are valid unless agreed upon in writing.
17.3 These terms prevail over any conflicting terms.
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**Governing Law and Jurisdiction**
18.1 English law governs the agreement; disputes are subject to English courts.
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**Model Cancellation Form**
Complete and return if cancelling within the Cooling-off Period under clause 4.
Send to:
Pest Dominion Limited, 11 Scholars Walk, Slough, SL3 8LY
I hereby give notice that I wish to cancel the agreement for the supply of Services.
Ordered on: [Date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (if notified on paper):
Date: [Date]
Pest Dominion Limited – Standard Terms and Conditions for Quotations
- Validity of Quotation
All quotations provided by Pest Dominion Limited are valid for a period of 30 days from the date of issue, unless otherwise specified. After this period, the quote may be subject to revision. - Acceptance of Quotation
Acceptance of any quotation must be confirmed in writing (via email services@pestdominion.com or signed document) by the client. Upon acceptance, these terms and conditions, along with any specific terms outlined in the quotation, shall form the contractual agreement between Pest Dominion Limited and the client. We pass your information to third party for credit check. - Prices and VAT
All prices quoted are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate on all services provided. Additional charges may apply for services outside the scope of the original quotation. - Payment Terms
Payment is due immediately from date of the invoice unless otherwise agreed in writing. Failure to settle within this period may result in surcharges and suspension of services. Pest Dominion Limited reserves the right to charge additional sum on overdue accounts at the statutory rate under the Late Payment of Commercial Debts, further we may pass on to debt collection agency. - Cancellation Policy
Any cancellation of services must be made in writing. Cancellations within 24 hours of the scheduled service may incur a charge of up to 50% of the quoted price. Pest Dominion Limited reserves the right to charge for any costs incurred prior to cancellation. We may charge admin fee plus other costs occurred as a result of cancellation. We may charge admin fee for rescheduling. - Additional Services
Any additional services requested by the client after the quotation has been accepted will be charged at the standard rate. A new quotation or variation may be provided to cover the additional work required. - Liability
Pest Dominion Limited will exercise reasonable care and skill in providing pest control services. However, Pest Dominion Limited shall not be held liable for any indirect or consequential losses arising from services provided, unless caused by negligence or breach of statutory duty. - Force Majeure
Pest Dominion Limited shall not be held responsible for any delay or failure to fulfill its obligations under these terms if such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, extreme weather, strikes, or governmental restrictions. - Service Guarantee
Pest Dominion Limited guarantees its pest control services according to the specific terms provided in the service agreement. Should further treatment be necessary, the client may be entitled to a free or discounted follow-up visit, depending on the original agreement. No guarantee is provided where treatments are hindered by factors outside the control of Pest Dominion Limited or customer or third-party inference. Sewer valves are not subject to any guarantee nor any direct or indirect damages liability accepted, manufacturers t&c’s apply. Bird free gels are subject to manufacturers terms and conditions. - Health and Safety
All work carried out by Pest Dominion Limited will comply with current health and safety regulations. Clients are expected to inform Pest Dominion Limited of any known hazards on the property that could affect the service. - Access to Premises
The client agrees to provide adequate access to the property to carry out the pest control service. Failure to do so may result in additional charges for wasted time or re-scheduling. - Confidentiality
All information provided by the client in relation to the pest control services will be treated as confidential. Pest Dominion Limited shall not disclose any such information to third parties without the client’s consent, except where required by law. - Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of [Insert Country/Region], and any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert Country/Region]. - Amendments to Terms
Pest Dominion Limited reserves the right to amend these terms and conditions at any time. Any amendments will be communicated in writing and will apply to future contracts or service agreements.
Our Service Standards
All pest control services provided by Pest Dominion Limited are conducted in strict accordance with our company terms and conditions, ensuring a professional and compliant approach to every job. We adhere to the standards and best practices set out by the **British Pest Control Association (BPCA)**, the **Campaign for Responsible Rodenticide Use (CRRU)**, and the **UK Health and Safety Executive (HSE)** guidelines. These frameworks help us ensure the highest level of safety, efficacy, and environmental responsibility in the delivery of our services.
Please note that due to our commitment to these codes of practice, we may not be able to offer services that fall outside these regulatory scopes. We encourage all clients to familiarise themselves with the standards outlined by these authorities. For more information on BPCA regulations and pest control best practices, you can refer to the BPCA’s official website at https://www.bpca.org.uk
For full details of our service terms and conditions, and to understand how we integrate BPCA, CRRU, and UK HSE guidelines into our work, please visit the relevant websites or consult our company’s terms and conditions available on our website.
Thank you for trusting Pest Dominion Limited with your pest control needs. We are committed to delivering safe, effective, and responsible pest management solutions.
