Pest Dominion Limited Terms & Conditions
1. Introduction
1.1 These Terms and Conditions (“Agreement”) are established by Pest Dominion Limited, a company registered in England with its registered office at 11 Scholars Walk, Slough, SL3 8LY, United Kingdom (“We”, “Us”, “Our”). By engaging Our services, you (“You”, “Your”) acknowledge and agree to be bound by these terms.
1.2 This Agreement comprises the specific service agreement and these general terms and conditions. Any conflicting standard terms and conditions submitted by You are expressly excluded.
2. General Obligations
2.1 You agree to:
- You accept our terms and conditions on booking our services.
- Provide reasonable access to Our employees to perform the Services at mutually agreed times.
- Supply necessary facilities for the Services at the premises.
- Comply with Our recommendations, particularly concerning hygiene and building proofing.
- Pay additional charges for missed appointments or failure to implement Our recommendations.
2.2 We shall perform the Services with reasonable skill and care and in accordance with the service agreement.
2.3 Complaints regarding the Services must be reported to Us within 30 days of the service visit.
2.4 Only parties to this Agreement shall have rights under it unless explicitly stated otherwise.
3. Duration and Termination
3.1 This Agreement commences on the date specified in the service agreement and shall remain in effect for a minimum period of one year (“Minimum Period”) for periodic services, continuing thereafter unless terminated as per clauses 3.2 or 3.3.
3.2 After the Minimum Period, either party may terminate this Agreement with three months’ written notice or immediately for specified causes.
3.3 We reserve the right to terminate this Agreement for Your non-compliance within seven days of a written request, or in the event of Your insolvency.
3.4 Non-payment may lead to termination following a reminder, as outlined in clause 5.7.
3.5 Consumers may terminate the Agreement under specified conditions, subject to clauses concerning compensation.
3.6 Should You terminate early, You may be liable for compensation as outlined in clause 3.7.
3.7 We reserve the right to invoice for compensation in cases of non-compliance or non-payment.
3.8 Should You terminate a specific Job before its completion, You shall incur charges for all completed work and associated costs.
4. Statutory Rights to Cancel (Consumer Only)
4.1 Consumers have the right to cancel the Agreement within 14 days from the date of signing, provided that the Services have not commenced.
4.2 Cancellation during the Cooling-off Period may incur charges for any Services already provided.
4.3 Cancellation must be communicated in writing using the provided cancellation form.
5. Payments
5.1 Charges, including VAT, are detailed in the service agreement. Additional charges may apply under specific circumstances.
5.2 Any change in the VAT rate will be reflected in the invoicing.
5.3 Charges are based on the Services agreed upon; reductions will not be on a pro-rata basis.
5.4 Credit may apply for missed visits attributable to Our fault, provided You have complied with Your obligations.
5.5 Payment terms are quarterly for Periodic Services, and full payment is due upon completion for Job services.
5.6 Accepted payment methods include direct debit, debit card, or bank transfer; non-direct debit payments may incur an administration fee.
5.7 Failure to make timely payments may result in suspension or termination of Services until full payment is made.
5.8 Additional charges and interest may apply for debts referred to collection agencies.
5.9 Invoices must be settled irrespective of any purchase order numbers.
6. Equipment Obligations
6.1 We are responsible for the repair of Rental Equipment, barring damages due to negligence or unauthorized tampering.
6.2 Lessees are liable for any damage to or loss of Rental Equipment, with exceptions as specified in clause 6.1.
6.3 Access for inspection and recovery of Rental Equipment must be provided; restoration costs are the responsibility of the lessee.
7. Ownership and Risk in Goods Sold
7.1 Ownership of Goods transfers upon full payment; Rental Equipment remains Our property.
7.2 Lessees must keep, protect, and insure Goods until ownership is transferred.
7.3 Non-compliance may result in Our reclaiming of Goods; refusal of entry for retrieval will be permitted.
8. Liability
8.1 We shall not be liable for any direct or indirect or consequential damages, including loss of profit or business interruption, save for liability arising from personal injury, death, or fraud.
8.2 Claims against Our insurance are not permitted unless required by UK law.
9. Events Outside Our Control
9.1 We shall not be liable for delays or failures in performance caused by events outside Our reasonable control.
10. Assignment
10.1 Assignment of this Agreement requires Our written consent; We reserve the right to assign the Agreement.
11. Health and Safety
11.1 You must comply with all provided health and safety instructions and disclose any known hazards on the premises.
11.2 Contamination details must be provided; failure to do so may result in refusal of Services.
12. Variations
12.1 Any variations to this Agreement must be made in writing and shall not apply during termination.
13. Notices
13.1 All written notices must be sent to the addresses provided.
14. Severance
14.1 If any provision of this Agreement is found to be illegal or invalid, the remaining provisions shall remain in full force.
15. Set Off
15.1 You may withhold payment only for amounts disputed in good faith.
16. Data Protection
16.1 Personal information may be processed for specified purposes, including appointment bookings.
17. Entire Agreement
17.1 This document constitutes the entire agreement between the parties, superseding all prior agreements.
17.2 No statements inconsistent with this Agreement shall be valid unless agreed in writing.
18. Governing Law and Jurisdiction
18.1 This Agreement shall be governed by English law, with any disputes subject to the exclusive jurisdiction of the English courts.
Model Cancellation Form
To: Pest Dominion Limited
11 Scholars Walk,
Slough, SL3 8LY
I hereby give notice that I wish to cancel the agreement for the supply of Services.
Ordered on: [Date]
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (if notified on paper):
Date: [Date]
Pest Dominion Limited – Standard Terms and Conditions for Quotations
Validity of Quotation
Quotations are valid for 30 days from the date of issue unless specified otherwise.
Acceptance of Quotation
Acceptance must be confirmed in writing. Upon acceptance, these terms shall form the contractual agreement.
Prices and VAT
Prices are exclusive of VAT unless otherwise stated. VAT will be charged at the prevailing rate.
Payment Terms
Payment is due immediately upon invoicing unless otherwise agreed. Late payments may incur surcharges.
Cancellation Policy
Cancellations must be made in writing. Cancellations within 24 hours may incur charges up to 50% of the quoted price.
Additional Services
Any additional services requested post-acceptance will be charged at the standard rate.
Liability
We shall exercise reasonable care in service provision but shall not be liable for indirect losses unless caused by negligence.
Force Majeure
We shall not be liable for delays caused by circumstances beyond Our control.
Service Guarantee
We guarantee Our pest control services per the specific terms provided in the service agreement.
Health and Safety
All work shall comply with current health and safety regulations.
Access to Premises
Adequate access must be provided; failure to do so may incur additional charges.
Confidentiality
Client information shall be treated as confidential and not disclosed without consent unless required by law.
Governing Law
These terms shall be governed by the laws of England, with disputes subject to the jurisdiction of English courts.
Amendments to Terms
We reserve the right to amend these terms at any time, with written communication of any changes.
Our Service Standards
All pest control services provided by Pest Dominion Limited are conducted in strict accordance with our company terms and conditions, ensuring a professional and compliant approach to every job. We adhere to the standards and best practices set out by the **British Pest Control Association (BPCA)**, the **Campaign for Responsible Rodenticide Use (CRRU)**, and the **UK Health and Safety Executive (HSE)** guidelines. These frameworks help us ensure the highest level of safety, efficacy, and environmental responsibility in the delivery of our services.
Please note that due to our commitment to these codes of practice, we may not be able to offer services that fall outside these regulatory scopes. We encourage all clients to familiarise themselves with the standards outlined by these authorities. For more information on BPCA regulations and pest control best practices, you can refer to the BPCA’s official website at https://www.bpca.org.uk
For full details of our service terms and conditions, and to understand how we integrate BPCA, CRRU, and UK HSE guidelines into our work, please visit the relevant websites or consult our company’s terms and conditions available on our website.
Thank you for trusting Pest Dominion Limited with your pest control needs. We are committed to delivering safe, effective, and responsible pest management solutions.
Site Specific Risk Assessment Policy Document
Introduction
Pest Dominion Limited is committed to ensuring the safety, health, and welfare of its employees, clients, and all others affected by our operations. This policy document outlines the approach and procedures for conducting site and task-specific risk assessments in compliance with the relevant Health and Safety Executive (HSE) regulations.
Policy Overview
At Pest Dominion Limited, we recognise that every site and task may present unique risks and hazards. Our policy is to systematically identify, assess, and manage these risks to mitigate harm to people, property, and the environment. This approach ensures compliance with the Control of Substances Hazardous to Health Regulations (COSHH), Management of Health and Safety at Work Regulations 1999, and other applicable legislation.
Objectives
- To carry out thorough, site/task-specific risk assessments for all pest control operations.
- To ensure that appropriate control measures are implemented to minimise identified risks.
- To ensure compliance with HSE guidance and relevant legislation.
- To safeguard the health, safety, and well-being of employees, contractors, clients, and the general public.
Scope
This policy applies to all Pest Dominion Limited employees and contractors who undertake pest control tasks on client sites, as well as any subcontractors employed by the company. It also covers all environments where pest control measures are carried out, including residential, commercial, industrial, and agricultural settings.
Procedure for Site/Task Specific Risk Assessments
- Initial Site Survey: Before commencing any pest control operation, a competent person shall conduct an initial survey of the site to identify potential hazards, risks, and specific client requirements.
- Hazard Identification: A full assessment of the hazards relating to the use of chemicals, traps, and equipment will be made, in line with COSHH and other relevant regulations.
- Risk Assessment: A risk assessment will be conducted for each task, evaluating the likelihood and severity of each identified hazard.
- Control Measures: Control measures will be implemented to eliminate or reduce risks to an acceptable level. This includes PPE, safe handling procedures, restricted access, and signage.
- Documentation and Approval: All risk assessments will be documented and kept on file. Copies will be made available to employees and clients upon request.
- Ongoing Monitoring and Review: Risk assessments will be regularly reviewed, especially after significant changes to the site, task, or legal requirements.
Roles and Responsibilities
- Management: Ensure risk assessments are completed, provide resources and training, and ensure compliance with health and safety legislation.
- Employees: Participate in risk assessments, report new hazards, and use PPE as instructed.
- Contractors and Subcontractors: Must comply with Pest Dominion’s risk assessment procedures and communicate any risks specific to their operations.
Compliance with HSE Regulations
Pest Dominion Limited is committed to full compliance with the HSE regulations and guidelines, ensuring that all risk assessments meet or exceed statutory requirements. This includes following guidelines provided under the Management of Health and Safety at Work Regulations, COSHH, and other applicable industry standards.
Conclusion
Through this Site/Task Specific Risk Assessing Policy, Pest Dominion Limited seeks to promote a culture of safety and responsibility. By identifying and mitigating risks associated with pest control activities, we aim to protect our workforce, clients, and the broader public from harm, whilst maintaining full regulatory compliance.
