Terms & Conditions

Welcome to Pest Dominion Limited. By using our website and services, you agree to comply with our terms and conditions. These terms govern your use of our site, bookings, and services, ensuring transparency and trust. Please read carefully, as they outline your responsibilities and rights. For any queries, feel free to contact us.

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Terms and Conditions

1. Introduction

1.1 These Terms and Conditions (“Agreement”) are established by Pest Dominion Limited, a company registered in England with its registered office at 11 Scholars Walk, Slough, SL3 8LY, United Kingdom (“We”, “Us”, “Our”). By engaging Our services, You (“You”, “Your”) acknowledge and agree to be bound by these terms.

1.2 This Agreement includes:

These general terms and conditions.

Any specific service agreements or written arrangements provided at the time of booking.

1.3 Any conflicting terms submitted by You are expressly excluded unless mutually agreed in writing.

1.4 Updates to Terms: Pest Dominion Limited reserves the right to amend these Terms and Conditions. Updates will be communicated through Our website or by direct notice, and continued use of Our services constitutes acceptance of the revised terms.

2. General Obligations

2.1 Customer Obligations:

You agree to:

Accept these Terms and Conditions upon booking Our services.

Provide reasonable access to Our employees to perform the Services at mutually agreed times.

Ensure the availability of facilities such as water, electricity, and parking spaces (including permits for vehicles over 2.5 metres). Failure to provide these may result in delays or additional charges.

Inform Us promptly of any changes that could affect the scheduled service, such as blocked access points or hazardous conditions.

Avoid obstructing or delaying services. Examples include blocking entry points, failing to disclose relevant site hazards, or interfering with Our equipment (e.g., traps, baits, or access tools).

Follow Our recommendations on hygiene and proofing to prevent reinfestation or ongoing pest issues.

Pay any additional charges resulting from missed appointments, unsafe environments, or failure to follow recommendations that compromise the effectiveness of services.

Avoid requesting services that are prohibited by UK law, pesticide labels, or safety standards, such as removing used baits, treating restricted areas, or attempting work at unsafe heights.

2.2 Our Obligations:

Services will be carried out by trained and certified technicians, whose professional opinions are deemed valid and binding.

All Services will be performed with due diligence, reasonable skill, and care, following industry standards and legal regulations.

Materials and equipment used will comply with relevant safety and environmental standards.

2.3 Changes or Cancellations:

If You cancel after the technician has arrived on-site, a £50 + VAT call-out fee will be charged.

Cancellations made on short notice, especially for same-day appointments, may incur additional charges to cover travel and scheduling costs.

3. Duration and Termination

3.1 Contract Period:

This Agreement remains effective:

For one year for periodic services, renewing automatically unless terminated under these terms.

For the specified duration in the case of one-off or short-term contracts.

3.2 Termination by Either Party:

For periodic services, termination is permitted after the minimum period with three months’ notice in writing.

For long-term contracts, termination requires 30 days’ notice, with pro-rata charges for unused services.

3.3 Immediate Termination:

We reserve the right to terminate the Agreement immediately if:

You fail to provide access or adhere to safety protocols.

Payments remain overdue despite written reminders.

Site conditions, undisclosed hazards, or other factors prevent safe service delivery.

3.4 Early Termination by You:

If You terminate the Agreement prematurely, fees for work already performed and associated costs (e.g., materials, equipment) will apply.

3.5 Dispute Resolution:

Disputes must first be referred to a mediator, such as the British Pest Control Association (BPCA), before termination or legal action.

4. Statutory Rights to Cancel

4.1 Consumer Rights: Under UK consumer protection law, You may cancel this Agreement:

Within 14 days of signing, provided services have not started.

After services have commenced, partial refunds may apply only for uncompleted work.

4.2 Long-Term Contract Cancellations:

Requires 7 days’ notice prior to commencement and may be subject to:

Labour, preparation, or survey costs.

Third-party equipment or service cancellation fees.

4.3 Cancellations Process:

All cancellations must be communicated in writing. For urgent or same-day services, cancellations must be confirmed via phone to avoid full charges.

4.4 Cooling-Off Period: If services are cancelled during the statutory cooling-off period, charges may still apply for work completed or materials purchased.

5. Payments and Refunds

5.1 Payment Terms:

Payment is due immediately upon invoicing unless otherwise agreed in writing.

For periodic contracts, payments are required quarterly in advance. One-off services must be paid in full upon completion.

5.2 Refunds:

Refund requests must be made within 30 days of service completion.

Refunds are subject to a £25 administration fee, plus any deductions for third-party costs (e.g., delivery or equipment hire).

5.3 Late Payments:

Interest will be charged on overdue payments at the statutory rate.

Services may be suspended until outstanding balances are cleared.

Debts referred to collection agencies may incur additional recovery costs.

6. Equipment Obligations

6.1 Ownership:

Equipment provided for services remains the property of Pest Dominion Limited unless explicitly sold to You.

6.2 Responsibility for Equipment:

You are responsible for ensuring the safety of equipment left on-site during treatments.

Any damage, interference, or loss must be reported immediately.

6.3 Misuse or Tampering:

Misuse or unauthorised tampering with equipment may result in additional charges, including replacement costs.

7. Liability

7.1 Limitations of Liability: We are not liable for:

Health issues, allergic reactions, or other effects resulting from exposure to pest control substances, provided safe practices were followed.

Losses arising from Your non-compliance with Our pre- or post-treatment instructions (e.g., poor hygiene or improper preparation).

Damage to property caused by pre-existing conditions, structural issues, or undisclosed hazards.

Indirect or consequential losses, such as loss of profits or business interruption.

7.2 Claim Process: All claims must be reported within 30 days of service completion for investigation.

8. Data Protection

8.1 Compliance with GDPR: We comply with the UK GDPR 2018 regulations. Your personal data will be processed solely for legitimate business purposes, including:

Booking and scheduling services.

Processing payments.

Sending marketing communications with Your explicit consent.

8.2 Your Rights: You have the right to access, modify, or request the deletion of Your data at any time by contacting Us.

9. Indemnity

9.1 You agree to indemnify Us against any claims, damages, or losses arising from:

Your non-compliance with these terms.

Misuse of Our equipment or interference with ongoing services.

10. Governing Law and Jurisdiction

10.1 This Agreement is governed by English law.

10.2 Any disputes will be resolved in the courts of England and Wales.

Cancellation Form

If You wish to cancel Your Agreement, please complete and return the form below:

To: Pest Dominion Limited

11 Scholars Walk, Slough, SL3 8LY

I hereby give notice that I wish to cancel the Agreement for the supply of pest control services.

Ordered on: [Date]

Name of Consumer(s): [Your Name]

Address of Consumer(s): [Your Address]

Signature of Consumer(s): [If required on paper]

Date: [Today’s Date]

Our Service Standards

All pest control services provided by Pest Dominion Limited are conducted in strict accordance with our company terms and conditions, ensuring a professional, ethical, and compliant approach to every job. We are dedicated to delivering effective pest management solutions while adhering to the highest standards of safety, efficiency, and environmental responsibility.

We strictly comply with the standards and best practices outlined by the British Pest Control Association (BPCA), the Campaign for Responsible Rodenticide Use (CRRU), and the UK Health and Safety Executive (HSE) guidelines. These established frameworks ensure that every service we provide prioritises safety, environmental sustainability, and regulatory compliance.

Commitment to Standards:

We implement industry-recommended procedures for pest control that minimise risks to humans, animals, and the environment.
All products and methods used during our operations are approved and align with legal and safety requirements.

Please note that due to our adherence to these codes of practice, we are unable to offer services outside these regulatory boundaries. For instance, certain methods or pesticides that do not comply with these guidelines will not be used. We encourage our clients to review the standards outlined by these authorities to better understand the ethical and practical considerations behind our services.

For more information on BPCA regulations, pest control best practices, or guidance regarding rodenticide use, we recommend visiting the BPCA’s official website at www.bpca.org.uk.

To view our full terms and conditions, or to understand how we integrate BPCA, CRRU, and UK HSE guidelines into our work, please visit our website or consult directly with our team. We are always happy to assist with any queries or clarifications.

Thank you for trusting Pest Dominion Limited with your pest control needs. We are committed to delivering safe, responsible, and effective pest management solutions tailored to your requirements.

Site-Specific Risk Assessment Policy Document

Introduction

Pest Dominion Limited is committed to safeguarding the safety, health, and welfare of its employees, clients, and any other individuals affected by our operations. This policy document outlines our approach and procedures for conducting site-specific and task-specific risk assessments, in compliance with all relevant Health and Safety Executive (HSE) regulations.

Risk assessments are a critical component of our pest control services. They allow us to identify potential hazards, assess risks, and implement measures to mitigate these risks effectively. This ensures a safe environment for our clients, staff, and the wider public while maintaining full regulatory compliance.

Policy Overview

At Pest Dominion Limited, we recognise that each site and task presents unique challenges. Our systematic approach to risk assessment ensures that we can identify, evaluate, and manage potential risks efficiently. This policy is fully compliant with the following regulations:

Control of Substances Hazardous to Health Regulations (COSHH).
Management of Health and Safety at Work Regulations 1999.
Any additional applicable industry legislation.

Objectives

Thorough Assessments: To conduct comprehensive, site-specific and task-specific risk assessments for all pest control activities, tailored to the specific requirements of each site and client.
Risk Mitigation: To implement robust control measures to minimise or eliminate identified risks, ensuring the safety of all involved.
Compliance and Assurance: To maintain strict adherence to HSE guidelines, COSHH regulations, and industry best practices.
Safety for All: To safeguard the health, safety, and well-being of employees, contractors, clients, and the general public in every pest control operation.

Scope

This policy applies to:

All employees and contractors performing pest control tasks on behalf of Pest Dominion Limited.
Any subcontractors employed for specific operations.
All environments where pest control services are carried out, including:
- Residential properties.
- Commercial premises.
- Industrial facilities.
- Agricultural sites.

By encompassing all types of settings, this policy ensures that safety standards are upheld across diverse operational contexts.

Procedure for Site/Task-Specific Risk Assessments

Initial Site Survey:
- A competent and qualified person will conduct an initial survey of the site to identify potential hazards, risks, and specific requirements. This survey will take into account environmental, structural, and operational factors.
Hazard Identification:
- A detailed evaluation of hazards related to chemicals, equipment, and traps will be conducted. This includes assessing potential exposure to substances regulated under COSHH and evaluating environmental sensitivities.
Risk Assessment:
- Each identified hazard will be assessed for its likelihood and potential severity. This step ensures that risks are prioritised based on their impact and probability.
Control Measures:
- Appropriate measures will be implemented to mitigate risks. Examples include:
  - Providing and ensuring the use of personal protective equipment (PPE).
  - Implementing safe handling and disposal procedures for pest control substances.
  - Restricting access to high-risk areas.
  - Installing clear signage to warn of ongoing pest control activities.
Documentation and Approval:
- All risk assessments will be formally documented. These records will be maintained for internal review and will be made available to clients or employees upon request.
Ongoing Monitoring and Review:
- Risk assessments will be regularly reviewed, particularly following significant changes to the site, task requirements, or applicable regulations. This ensures that control measures remain effective and relevant.

Roles and Responsibilities

Management:
- Ensure that risk assessments are completed for every site and task.
- Provide the necessary resources, training, and oversight to implement control measures.
- Maintain compliance with all applicable health and safety legislation.
Employees:
- Actively participate in the risk assessment process by reporting hazards and following all safety protocols.
- Use PPE and other safety equipment as instructed.
Contractors and Subcontractors:
- Comply fully with Pest Dominion Limited’s risk assessment procedures.
- Report any site-specific risks or hazards that may affect operations.

Compliance with HSE Regulations

Pest Dominion Limited is dedicated to full compliance with the Health and Safety Executive (HSE) regulations. This includes ensuring that all risk assessments meet or exceed statutory requirements. By adhering to these standards, we aim to foster a culture of safety, responsibility, and professionalism.

Our compliance framework includes:

Regular training for all employees on COSHH and HSE regulations.
Periodic audits of risk assessment processes to ensure continuous improvement.
Engagement with clients to ensure shared understanding and responsibility for site-specific safety measures.

Conclusion

Through this Site-Specific Risk Assessment Policy, Pest Dominion Limited demonstrates its unwavering commitment to safety and responsibility. By identifying and addressing potential risks associated with pest control activities, we strive to:

Protect our employees and clients from harm.
Promote sustainable and effective pest management practices.
Maintain full compliance with all regulatory requirements.

We are dedicated to fostering a safe, productive, and environmentally responsible approach to pest control. For further information about our risk assessment policies or specific service inquiries, please contact us directly.